ThermoMaven G4 FAQs

Product information

The device base allows for direct cooking setup and charges the probe, while simultaneously monitoring temperatures and relaying data to your smart device or tablet.

The probes feature up to 3000 feet open-air connectivity range with the base, while the base can also be connected to your smart phone via Wi-Fi with an unlimited range.

The probe and the base contain permanent, internal, rechargeable lithium batteries. Additional removable batteries are not required.

We provide a standard 1-year warranty for the ThermoMaven G4. However, customers can avail of a 1.5-year warranty if they activate their product within 30 days of purchase. For more details about our warranty policy, please visit our warranty policy page.

Typically, built-in thermometers in cooking appliances measure temperatures in different spots than where you place your food, such as the back of the oven or the lid of the grill. Additionally, cookers tend to have hot and cold spots instead of maintaining a consistent temperature throughout the entire chamber. This is why it's crucial for thermomaven's ambient sensor to measure the temperature directly at the thicker end of the probe. By doing so, it provides an accurate reading of the temperature your food is exposed to, aiding in the calculation of a more precise cook time.

You can either check the silk-screen printing on the lower red shell. On the App:click “…” icon on the in the upper right corner, then click "Base",then you can see the "Base SN".

Cooking Guide

  • Ambient Temperature
  • Temperature Accuracy
  • Overheat
  • Remaining Time
  • Use Scenarios

Ambient Temperature

Typically, built-in thermometers in cooking appliances measure temperatures in different spots than where you place your food, such as the back of the oven or the lid of the grill. Additionally, cookers tend to have hot and cold spots instead of maintaining a consistent temperature throughout the entire chamber. This is why it's crucial for thermomaven's ambient sensor to measure the temperature directly at the thicker end of the probe. By doing so, it provides an accurate reading of the temperature your food is exposed to, aiding in the calculation of a more precise cook time.

The ambient sensor is embedded close to the top of the ceramic handle of the probe. There are three possible explanations for large differences in ambient temperature readings: a.Slow heat conduction through the ceramic handle: The ceramic handle has low thermal conductivity, causing a delay in the transfer of heat from the probe to the ambient sensor. As a result, the sensor may not accurately reflect the ambient temperature immediately. b.Cold temperature conduction through the stainless steel probe: When the probe is inserted into meat at a lower temperature, the cold tip of the probe can conduct the low temperature to the ambient sensor through the stainless steel probe. This decreases the sensor's reading, leading to inaccurate measurements. c.Temperature variations inside the oven: The temperature inside the oven is not uniform, especially in different locations. Measuring the ambient temperature near the probe allows for a more accurate comparison, as it provides a localized temperature reading. Over time, as the cooking duration increases, the ambient sensor will gradually approach the actual external ambient temperature, eventually providing a more accurate measurement.

Temperature Accuracy

If you're using more than one thermometer to check your meat temperature, there are a couple of important things to keep in mind: While the meat is still cooking, there can be variations in temperature in different parts of the meat. This can happen because of differences in thickness, fat content, or proximity to bones. Even if you're trying to measure in exactly the same spot, most other thermometers have their sensors right in the tip, whereas ours is about 2cm from the pointed end. The core function of Thermomaven is to give you perfect and consistent results every time. This is why all of our probes’ internal sensors are calibrated to +/- 1°F (0.5°C) in the factory using certified tools, and then thoroughly tested, so you can rest assured you're getting an accurate reading with our probes.

The ambient temperature might vary. To ensure accurate readings, it's advisable to fully submerge both probes in boiling water for 3 to 5 minutes. This will determine if the temperatures displayed by the two probes are consistent.

Overheat

The temperature displayed on the base is the lowest temperature among all the meat temperature sensors. The alarm indicates that a specific sensor is in a high-temperature environment. This could be due to an incorrect method of inserting the needle into the meat.

Remaining Time

The 'remove-from-heat temperature' is the point at which you should take your food out of the heat for it to reach the ideal doneness. It is typically set below your target temperature to allow for 'carryover cooking'. This refers to the phenomenon where food remains cooking from residual heat even after being removed from the heat source. By taking your food off the heat somewhat sooner, you can account for this continued rise in temperature during the resting period, ensuring your food reaches its perfect level of doneness without being overcooked.

It is crucial to allow meat to rest after cooking to ensure optimal tenderness and juiciness. During this resting phase, the juices redistribute, enhancing the overall flavor and texture of each bite. Additionally, the residual heat continues to cook the meat, reaching the desired doneness level gradually. The Thermomaven takes into account this temperature rise by instructing you to remove the food from the heat slightly before the target temperature is achieved. The integrated rest timer assists you in monitoring the resting duration. Larger cuts of meat, like roasts, naturally require a longer resting period.

Use Scenarios

Yes! It’s the perfect way to make sure that your food is cooked through. Just be sure, as with all cooking, that the probe is deeply and securely inserted into the food.

Yes! Along with meat, poultry, and fish, you can use your Thermomaven to track the temperature of vegetables, too, as long they are large enough for the probe to be inserted and remain in place during cooking. Some of our favorites include potatoes and cauliflower.

No. The stainless-steel components of the probe could cause sparking, and the probe may be damaged.

Regrettably, no. We love candy, too, but the temperature of melted sugar (upwards of 320˚F) is higher than the sensor in the probe tip can register (212˚F) and so it would be damaged by the high heat.

No. The probe will be damaged by the pressure. However, you can use the thermometer when cooking with most other multi-cooker functions, including those on our Smart Cooker.

Basic Usage Questions

  • Cleaning
  • Connectivity

Cleaning

When the dirt is not too serious, the probe can be easily cleaned by using the rough side of a sponge and hot soapy water. When the dirt is serious, a steel wool ball and soapy water can be used for cleaning. Slight scratches may appear on the metal tube, but this will not affect its normal use. Pay special attention to cleaning the position of the charging contact to avoid the situation where the probe cannot be charged

Yes, you can use a dishwasher to clean the probe.

Indeed, the probe boasts an impressive IPX8 waterproof rating, ensuring its resilience in challenging environments.

connectivity

Make sure your probe is charged. Clean the probe's surfaces if they are dirty, as this can interfere with charging. Check the charging icon on the base to verify that the probe is charging. Please refer to the cleaning methods How do I clean the probe? Ensure that your probe is not obstructed by tin foil or metallic objects. If it is, expose the end of the probe to the tinfoil. Keep the base and probe as close together as possible.

Perform the pairing operation according to the steps in the following video.

a.First, confirm whether the WiFi frequency band of the router is 2.4 GHz. b.Try to use the mobile phone hotspot to check if the connection is normal. Delete and reconnect to the WiFi: In the WiFi settings of the mobile phone, delete the network of this router, and then search for it again and enter the password to connect, to see if the signal can be improved. c.Try to connect after restarting the router to check if it is normal. Meanwhile, check whether there are interference sources near the router interfering with the signal. d.Contact the after-sales customer service team for support.