How do I contact customer service?

For any inquiries, please contact our customer service at https://support.mythermomaven.com.au/support/tickets/new

How do I check the serial number of my device?

You can check it by opening the base stand or scan the QR code. On the App：click “…” icon on the in the upper right corner, then click “Base”,then you can see the “Base SN”.

What does the base do?

The device base allows for direct cooking setup and charges the probe, while simultaneously monitoring temperatures and relaying data to your smart device or tablet.

Are batteries required?

The probe and the base contain permanent, internal, rechargeable lithium batteries. Additional removable batteries are not required.

Wireless Cooking, BBQ Thermometers Online Australia

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